Refund policy
Returns & Refunds
Please choose carefully — we do not offer refunds or exchanges for change of mind, including if you ordered the wrong size or model or no longer want the item.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or incorrect items
If your item arrives damaged, is faulty, or isn't what you ordered:
- Email info@evobikes.com.au as soon as possible with your order number, a description of the problem and photos.
- Please keep all packaging until we've assessed the issue.
- We'll confirm the next steps — this may include returning the item to us or to the manufacturer for assessment. Where the item is faulty or incorrect, we cover reasonable return shipping costs.
- Once the fault is confirmed, we'll repair, replace or refund the item in line with the Australian Consumer Law.
Damage in transit should be reported within 7 days of delivery so we can lodge a claim with the carrier.
Refunds
Approved refunds are made to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank.
Items not covered
Fair wear and tear, damage caused by accidents, misuse, incorrect fitting or assembly, or modification is not a fault.