FAQ

How fast do you ship?

In-stock items are dispatched the same business day. Some parts ship from our supplier's warehouse and may take a little longer. See our Shipping Policy for details.

How much is shipping?

Shipping is calculated at checkout based on your items and delivery address.

Can I pick up my order?

Yes — choose Click & Collect at checkout and we'll email you when it's ready at our Canterbury store.

Are online products available in store?

Not always. Many items are online only. Please contact us before visiting to check in-store availability.

Do bikes arrive assembled?

Bikes are shipped about 85% assembled. You'll need to fit parts such as the handlebars, pedals and front wheel, and adjust the brakes and gears. We recommend a check by a qualified mechanic before riding.

Can I return something if I change my mind?

We don't offer change-of-mind returns, so please check sizes and compatibility before ordering. If you're unsure, contact us before you buy and we'll help.

What if my item is faulty or damaged?

Email info@evobikes.com.au with your order number and photos. Your rights under the Australian Consumer Law are always protected. See our Refund & Returns Policy and Warranty page.

How do I know a part will fit my bike?

Check the specifications in the product title and description (sizes, standards, speeds). If in doubt, send us your bike's make, model and year and we'll help.

What payment methods do you accept?

Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay.

How can I track my order?

You'll receive a tracking link by email as soon as your order ships.

How do I contact you?

Call 0405 769 207, email info@evobikes.com.au, or use our Contact page.